Tag Archive | "Star2Star"

Dun and Bradstreet Customer Satisfaction Survey

Dun and Bradstreet Customer Satisfaction Survey


“The Best We Have Seen”

  • Reliability
  • Cost
  • Order Accuracy
  • Delivery/Timeliness
  • Quality
  • Business Relations
  • Personal
  • Customer Support
  • Responsiveness

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Free StarLite or StarBox with Purchase of Polycom Phones Plus Trade In Offer Of Up To $ 75 For Your Old Phone.

Free StarLite or StarBox with Purchase of Polycom Phones Plus Trade In Offer Of Up To $ 75 For Your Old Phone.


Come And See Us @ The Long Island Expos Show

On Wensday November 17-2010

from 9am-3pm we will be participating with over 100 Long Island Companies @ the Long Island Marriot In Uniondale New York (next to the Nassau Coliseum).

Free Admission To The Business Public

Come And See The Star2Star System That Has No Equal In The VoIP World.


Star2Star provides the world’s most reliable business grade phone solution. Star2Star designed and built the phone system and service together to provide a revolutionary set of calling features with unmatched quality and reliability.

The StarBox connects over the Internet to the Star2Star  data center where it is manage and monitor for the quality of your phone system. Star2Star monitors the status of each StarBox, around the clock. The continuous monitoring allows Star2Star to guarantee 99.99% reliability and to provide dramatic savings over traditional phone systems.

Special Offer :

Free StarLite with System Purchase Of 5-Polycom 450IP Phones

the Starbox Lite supports up to 10 lines and 20 extensions and is ideal for smaller offices

Free StarBox with System Purchase Of 15-Polycom 450IP Phones

the StarBox, a super-reliable, solid-state, fanless on-premise PBX. The StarBox 2200 PBX supports up to 250 extensions

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Star2Star Acquires BridgeWorks

Star2Star Acquires BridgeWorks


Quote startOffering a CCM solution to Star2Star customers will provide them with business tools that have traditionally only been available to large organizations and call centers.Quote end

Sarasota, FL (Vocus) September 30, 2010

Star2Star Communications, maker of “The World’s Most Reliable Internet Phone Solution,” announced today that the company has acquired the BridgeWorks Customer Communication Management (CCM) software from BridgeFive Solutions.

BridgeFive President Randy Richardson has also joined Star2Star Communications as Chief Product Officer, where he is now responsible for setting direction and managing development of Star2Star products.

Before founding BridgeFive, Mr. Richardson held CIO positions at several national retail chains, including Best Buy, Talbots, Abercrombie & Fitch, and Ann Taylor, where he developed and implemented technology solutions for national and global retail, call center, and Internet operations.

“Offering a CCM solution to Star2Star customers will provide them with business tools that have traditionally only been available to large organizations and call centers. I am thrilled to join the Star2Star team and help to develop many new and exciting products for our customers,” said Mr. Richardson.

BridgeWorks brings big-business communications management to smaller companies by integrating the company’s customer database with their telephone system. This powerful combination allows businesses to leverage their customer contact data to provide better, faster, more professional service to customers.

BridgeWorks provides functionality for both inbound and outbound calls, and displays “screen pops” which contain information about the customer, including details on previous calls or orders. Included management tools let call management monitor overall and individual employee performance.

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Star2Star Receives High Marks on Performance Evaluation

Star2Star Receives High Marks on Performance Evaluation


Quote startMany customer satisfaction ratings are simply marketing tools designed and managed to produce positive feedback. The D&B report is based on real results from real customers.Quote end

Sarasota, Florida (Vocus) September 28, 2010

Star2Star Communications, maker of ‘The World’s Most Reliable Internet Phone Solution,’ announced today that the company received very high scores in a recent Supplier Performance Review conducted by Dun & Bradstreet’s Supply Risk Management division. Star2Star2 continues to set itself apart from the competition in an otherwise stagnant industry with increasingly disgruntled customers.

The D&B Past Performance review was initiated by a government agency as a part of the GSA Schedule qualification process. D&B was given Star2Star’s master customer list containing the names of tens of thousands of Star2Star customers. D&B chose the survey participants with no input from Star2Star.

On a scale of 0 to 100, Star2Star received unusually high rankings, scoring in the 90th or higher percentile for all of the rating categories, including Reliability, Cost, Order Accuracy, Delivery / Timeliness, Quality, Business Relations, Personnel, Customer Support, and Responsiveness.

Norman Worthington, CEO of Star2Star said, “Many customer satisfaction ratings are simply marketing tools designed and managed to produce positive feedback. The D&B report is based on real results from real customers.”

Joe Rhem, President and CTO, continued. “Our system was designed to keep our customers happy. Our obsession with reliability, 24/7 monitoring, unique system architecture, and excellent customer service give our customers a high level of confidence in their phone systems.”

On a scale of 0 to 100, Star2Star received unusually high rankings, scoring in the mid-90 percentile for all of the rating categories, including Reliability (94%), Cost (95%), Order Accuracy (94%), Delivery / Timeliness (93%), Quality (92%), Business Relations (93%), Personnel (94%), Customer Support (92%), and Responsiveness (91%).

“Even more than a testimony to our products and service, the scores are a reflection of the commitment of our entire team.“, said Worthington. “We grew at 500% in 2008, 400% in 2009, and we expect to grow another 300% this year. When you grow that fast, it is important to make sure that your customers remain happy.”, he continued.

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