Hosted PBX and VoIP Systems

Offering a CCM solution to Star2Star customers will provide them with business tools that have traditionally only been available to large organizations and call centers.

Sarasota, FL (Vocus) September 30, 2010

Star2Star Communications, maker of “The World’s Most Reliable Internet Phone Solution,” announced today that the company has acquired the BridgeWorks Customer Communication Management (CCM) software from BridgeFive Solutions.

BridgeFive President Randy Richardson has also joined Star2Star Communications as Chief Product Officer, where he is now responsible for setting direction and managing development of Star2Star products.

Before founding BridgeFive, Mr. Richardson held CIO positions at several national retail chains, including Best Buy, Talbots, Abercrombie & Fitch, and Ann Taylor, where he developed and implemented technology solutions for national and global retail, call center, and Internet operations.

“Offering a CCM solution to Star2Star customers will provide them with business tools that have traditionally only been available to large organizations and call centers. I am thrilled to join the Star2Star team and help to develop many new and exciting products for our customers,” said Mr. Richardson.

BridgeWorks brings big-business communications management to smaller companies by integrating the company’s customer database with their telephone system. This powerful combination allows businesses to leverage their customer contact data to provide better, faster, more professional service to customers.

BridgeWorks provides functionality for both inbound and outbound calls, and displays “screen pops” which contain information about the customer, including details on previous calls or orders. Included management tools let call management monitor overall and individual employee performance.

We appreciate the recognition from the ITEXPO judges, and we also appreciate the ongoing support of our customers and dealers.

Los Angeles, CA (Vocus) October 7, 2010

Star2Star Communications, maker of “The World’s Most Reliable Internet Telephone System” was announced as a winner of a prestigious “Best-of-Show” award at the ITEXPO West show, held this week at the Los Angeles Convention Center.

“Our system is built around a unique and superior architecture that delivers some very real advantages to our customers”, said Joe Rhem, President of Star2Star. “We appreciate the recognition from the ITEXPO judges, and we also appreciate the ongoing support of our customers and dealers”, he continued.

The Star2Star system uses a unique blend of an on-site PBX system (called a StarBox) and a suite of telephony applications hosted on Star2Star’s high-reliability servers. The on-premise PBX can make intelligent call routing decisions. For example, intercom calls from one extension to another never leave the building; the calls are connected directly between the two extensions without typing up Internet bandwidth or trunk resources.

Unlike other VoIP providers, Star2Star provides a complete, end-to-end service that includes the PBX, the VoIP service, and IP telephones. Star2Star takes responsibility for service and support for the entire system, and even offers next-day equipment replacement in the event of a hardware failure. By taking responsibility for the entire call path, Star2Star can control quality and monitor reliability, using patent pending technology.

Star2Star Awarded Internet Telephony 2010 Excellence Award

Star2Star Communications, maker of “The World’s Most Reliable Internet Phone Solution,” announced today that the company has received a 2010 Internet Telephony Excellence Award from TMC, publisher of Internet Telephony Magazine.

The annual Excellence Awards are presented to companies that provide case studies of IP Communications success experienced by one of their clients after implementing the nominated product/service. Awards are based on demonstrated improvements that the winner’s product/service has made in the client’s businesses.

“We’re very gratified to receive the recognition. We’re also gratified that the client we featured in our award entry has just ordered Star2Star systems for two more of their business locations.” said Norman Worthington, CEO of Star2Star.

“This is the third major award we’ve won in the past six weeks”, added Joe Rhem, President of Star2Star. “This award underscores the value of our unique Blended Architecture End-to-End System Architecture”, he continued.

“All the companies recognized have created IP communications products that have proven to be exceptional and in the end delivered winning solutions that benefited their customer,” stated Rich Tehrani, CEO of TMC, the publishers of Internet Telephony Magazine.