Sarasota, Florida (Vocus) September 28, 2010
Star2Star Communications, maker of ‘The World’s Most Reliable Internet Phone Solution,’ announced today that the company received very high scores in a recent Supplier Performance Review conducted by Dun & Bradstreet’s Supply Risk Management division. Star2Star2 continues to set itself apart from the competition in an otherwise stagnant industry with increasingly disgruntled customers.
The D&B Past Performance review was initiated by a government agency as a part of the GSA Schedule qualification process. D&B was given Star2Star’s master customer list containing the names of tens of thousands of Star2Star customers. D&B chose the survey participants with no input from Star2Star.
On a scale of 0 to 100, Star2Star received unusually high rankings, scoring in the 90th or higher percentile for all of the rating categories, including Reliability, Cost, Order Accuracy, Delivery / Timeliness, Quality, Business Relations, Personnel, Customer Support, and Responsiveness.
Norman Worthington, CEO of Star2Star said, “Many customer satisfaction ratings are simply marketing tools designed and managed to produce positive feedback. The D&B report is based on real results from real customers.”
Joe Rhem, President and CTO, continued. “Our system was designed to keep our customers happy. Our obsession with reliability, 24/7 monitoring, unique system architecture, and excellent customer service give our customers a high level of confidence in their phone systems.”
On a scale of 0 to 100, Star2Star received unusually high rankings, scoring in the mid-90 percentile for all of the rating categories, including Reliability (94%), Cost (95%), Order Accuracy (94%), Delivery / Timeliness (93%), Quality (92%), Business Relations (93%), Personnel (94%), Customer Support (92%), and Responsiveness (91%).
“Even more than a testimony to our products and service, the scores are a reflection of the commitment of our entire team.“, said Worthington. “We grew at 500% in 2008, 400% in 2009, and we expect to grow another 300% this year. When you grow that fast, it is important to make sure that your customers remain happy.”, he continued.