Hosted PBX and VoIP Systems

Internet Telephony Magazine has named Star2Star’s flagship Star2Star Business Internet Telephone System as “Product of the Year” for the fifth consecutive year.

Sarasota, FL (Vocus/PRWEB) February 09, 2011
Star2Star Communications, makers of “The World’s Most Reliable Internet Phone Solution”, today announced the most recent in a long series of industry awards. Internet Telephony Magazine has named the company’s flagship Star2Star Business Internet Telephone System as “Product of the Year” for the fifth consecutive year.
“This award underscores the superiority of our system architecture,” said Joe Rhem, President of Star2Star. “We’re in an industry that changes continually, so I’m especially proud of our development, sales, and support teams for keeping us at the forefront of VoIP technology,” he added.
The editors of Internet Telephony Magazine chose the award winners based on the product’s quality, innovation, and ability to meet customer needs. The 2010 Product of the Year winners are published in the February 2011 issue of INTERNET TELEPHONY magazine, (http://www.itmag.com). INTERNET TELEPHONY has been the authority in IP communication since 1998™.

About Star2Star:

Star2Star Communications offers the revolutionary StarSolution, the world’s only Blended Architecture voice communications system. Joining a proprietary premise-based PBX with custom cloud-based voice services, Star2Star’s unique End-to-End solution is built together to work together. Star2Star monitors the solution 24/7, and sells and installs through a certified service network three thousand strong. This exclusive combination of architecture, monitoring and deliverability results in best of class features, business grade call quality, guaranteed reliability, dramatic savings and has made Star2Star Communications the only voice services vendor capable of providing a complete solution to every business address in North America served by broadband Internet.

Many customer satisfaction ratings are simply marketing tools designed and managed to produce positive feedback. The D&B report is based on real results from real customers.

Sarasota, Florida (Vocus) September 28, 2010

Star2Star Communications, maker of ‘The World’s Most Reliable Internet Phone Solution,’ announced today that the company received very high scores in a recent Supplier Performance Review conducted by Dun & Bradstreet’s Supply Risk Management division. Star2Star2 continues to set itself apart from the competition in an otherwise stagnant industry with increasingly disgruntled customers.

The D&B Past Performance review was initiated by a government agency as a part of the GSA Schedule qualification process. D&B was given Star2Star’s master customer list containing the names of tens of thousands of Star2Star customers. D&B chose the survey participants with no input from Star2Star.

On a scale of 0 to 100, Star2Star received unusually high rankings, scoring in the 90th or higher percentile for all of the rating categories, including Reliability, Cost, Order Accuracy, Delivery / Timeliness, Quality, Business Relations, Personnel, Customer Support, and Responsiveness.

Norman Worthington, CEO of Star2Star said, “Many customer satisfaction ratings are simply marketing tools designed and managed to produce positive feedback. The D&B report is based on real results from real customers.”

Joe Rhem, President and CTO, continued. “Our system was designed to keep our customers happy. Our obsession with reliability, 24/7 monitoring, unique system architecture, and excellent customer service give our customers a high level of confidence in their phone systems.”

On a scale of 0 to 100, Star2Star received unusually high rankings, scoring in the mid-90 percentile for all of the rating categories, including Reliability (94%), Cost (95%), Order Accuracy (94%), Delivery / Timeliness (93%), Quality (92%), Business Relations (93%), Personnel (94%), Customer Support (92%), and Responsiveness (91%).

“Even more than a testimony to our products and service, the scores are a reflection of the commitment of our entire team.“, said Worthington. “We grew at 500% in 2008, 400% in 2009, and we expect to grow another 300% this year. When you grow that fast, it is important to make sure that your customers remain happy.”, he continued.

We appreciate the recognition from the ITEXPO judges, and we also appreciate the ongoing support of our customers and dealers.

Los Angeles, CA (Vocus) October 7, 2010

Star2Star Communications, maker of “The World’s Most Reliable Internet Telephone System” was announced as a winner of a prestigious “Best-of-Show” award at the ITEXPO West show, held this week at the Los Angeles Convention Center.

“Our system is built around a unique and superior architecture that delivers some very real advantages to our customers”, said Joe Rhem, President of Star2Star. “We appreciate the recognition from the ITEXPO judges, and we also appreciate the ongoing support of our customers and dealers”, he continued.

The Star2Star system uses a unique blend of an on-site PBX system (called a StarBox) and a suite of telephony applications hosted on Star2Star’s high-reliability servers. The on-premise PBX can make intelligent call routing decisions. For example, intercom calls from one extension to another never leave the building; the calls are connected directly between the two extensions without typing up Internet bandwidth or trunk resources.

Unlike other VoIP providers, Star2Star provides a complete, end-to-end service that includes the PBX, the VoIP service, and IP telephones. Star2Star takes responsibility for service and support for the entire system, and even offers next-day equipment replacement in the event of a hardware failure. By taking responsibility for the entire call path, Star2Star can control quality and monitor reliability, using patent pending technology.