Many customer satisfaction ratings are simply marketing tools designed and managed to produce positive feedback. The D&B report is based on real results from real customers.
Sarasota, Florida (Vocus) September 28, 2010
Star2Star Communications, maker of ‘The World’s Most Reliable Internet Phone Solution,’ announced today that the company received very high scores in a recent Supplier Performance Review conducted by Dun & Bradstreet’s Supply Risk Management division. Star2Star2 continues to set itself apart from the competition in an otherwise stagnant industry with increasingly disgruntled customers.
The D&B Past Performance review was initiated by a government agency as a part of the GSA Schedule qualification process. D&B was given Star2Star’s master customer list containing the names of tens of thousands of Star2Star customers. D&B chose the survey participants with no input from Star2Star.
On a scale of 0 to 100, Star2Star received unusually high rankings, scoring in the 90th or higher percentile for all of the rating categories, including Reliability, Cost, Order Accuracy, Delivery / Timeliness, Quality, Business Relations, Personnel, Customer Support, and Responsiveness.
Norman Worthington, CEO of Star2Star said, “Many customer satisfaction ratings are simply marketing tools designed and managed to produce positive feedback. The D&B report is based on real results from real customers.”
Joe Rhem, President and CTO, continued. “Our system was designed to keep our customers happy. Our obsession with reliability, 24/7 monitoring, unique system architecture, and excellent customer service give our customers a high level of confidence in their phone systems.”
On a scale of 0 to 100, Star2Star received unusually high rankings, scoring in the mid-90 percentile for all of the rating categories, including Reliability (94%), Cost (95%), Order Accuracy (94%), Delivery / Timeliness (93%), Quality (92%), Business Relations (93%), Personnel (94%), Customer Support (92%), and Responsiveness (91%).
“Even more than a testimony to our products and service, the scores are a reflection of the commitment of our entire team.“, said Worthington. “We grew at 500% in 2008, 400% in 2009, and we expect to grow another 300% this year. When you grow that fast, it is important to make sure that your customers remain happy.”, he continued.
