Star2Star First Contact is a software CTI system (Computer Telephony Integration) that bridges / integrates the phone system and customer resource management system or customer contact database. It is an operational tool that takes advantage of technology that traditionally has only been found in large scale call centers. First Contact delivers tools to improve customer service, help improve productivity and provides the customer with management analytics.
Incoming Calls

Features:

Star2Star First Contact-Screen Pop + Notes

Customer driven screen pops with CallerID

Client information from database dips

Call History

Ability to annotate calls

Ability to provide a notes popup on incoming calls

Star2Star First Contact-Reports

Outgoing Calls

Outbound click to call technology

Outbound dialing

Virtual Messages (pre recorded messages with one click play and move to next call)

Agent Productivity / Efficiency gains

Star2Star First Contact-Call Dashboard

Reporting and Analytics

Star2Star First Contact-Outbound Dialing Work Queue

On-Line Dashboard

Statistics on each caller

Suite of web based reports