The WHOLE SOLUTION
1. 24×7 MANAGEMENT- Our network operating center is manned 24 hours a day. This secure, tier-3 facility is 107 feet above sea level behind three feet of concrete/Kevlar and boasts completely redundant power, air conditioning and fire suppression.
2. MULTIPATH INTERNET ACCESS- We have three redundant, super high-speed fiber connections to the Internet.
3. MULTIPLE REDUNDANT CARRIERS- We partner with several carriers, including Level(3) and Time-Warner, both multi-billion dollar organizations, to send your calls over the traditional phone network when necessary.
4. N+1 EQUIPMENT STACK- Our entire network, housed in the data center, is built upon redundant, carrier-grade Cisco hardware. If one piece of equipment were to fail, a backup immediately steps in to take over.
5. REDUNDANT BACKUP LINE- We recommend that you maintain a redundant analog line for faxing. The StarBox will revert to use this line for incoming/outgoing backup if your Internet connection ever goes down.
6. NO UNRELIABLE PARTS- Our StarBox phone system is built upon a 100% solid state platform with no moving parts. We will replace any broken component, including phones, within 24 hours.
7. DISASTER RECOVERY- If you experience an outage at your office, regardless of the cause, our network operations center will immediately detect the problem and automatically take over as your phone system and continue routing your calls to designated employee cell phones, landlines and your analog fax line. failover in cases of a service disruption or power outage.
S t a r 2 S t a r ’s New Voice Optimized Circuits
One System, One Service, One Provider
The addition of Voice Optimized Architecture (VOA) Internet connectivity services to Star2Star’s Internet Phone Solution continues to uniquely position our company and our dealers as industry leading providers of the next generation in complete voice and data solutions.
Star2Star is the only company that can offer a complete package of PBX hardware, software, dial-tone, Internet connectivity, calling services, system monitoring, management that delivers a total business communications solution.
There are a few companies that can make similar claims on a regional basis, but none of them are able to do so nationally. Add to this Star2Star’s Business Continuity features like system failover in cases of a service disruption or power outage.
A New Level of Quality and Reliability
You can’t get this anywhere else! Star2Star’s new VOA circuits are unique, providing an additional competitive advantage to our dealers against those who can only provide standard circuits.
VOA circuits are unique in that they fully prioritize the voice portion of the data from the customer premise all the way through the network. Since our carrier cross-connects directly with Level3, where most of our call traffic is handled, this means your customers can expect excellent call quality all of the time on any StarSystem provisioned with a VOA circuit. For customers that want the utmost in quality and reliability they may order one VOA circuit and one regular data circuit. StarBox that will automatically fail over to the second circuit if one fails. Since, for many customers, the loss of data connectivity for web and email is actually more of an imposition than loss of voice (as we failover to cell phones), this capability is a very valuable benefit that goes way beyond simply offering a phone system.
END To END Solutions
Make twice as many calls across the same connection with no loss in call quality. With equipment on both ends, we can provide 50 calls across the same T1 connection that could previously only handle 23 calls – and the call quality is superb.
We upgrade your internal network and place our phone system at the edge of your network to give voice traffic priority over data, End-to-End. This means that your calls will not be interrupted by other Internet activities.
Our End-to-End architecture allows us to monitor the health of every phone, phone call and network component between your phone and our data center 24 hours per day, 365 days per year.
We automatically adjust to changing conditions and get in touch with you when we detect a problem. The benefits? Star2Star delivers proactive and effective customer service. By placing the Star2Star phone system at your office and providing the dial tone via our own Class C network and multiple fiber connections, we shorten the routes your calls take across the Internet.
This End-to-End solution solves quality issues that our competitors simply can not solve; which means our solution provides the best voice quality available.